Frequently Asked Questions (FAQ)
Welcome to Duck Apparel’s FAQ page! Here, you’ll find answers to some of the most common questions about our products, policies, and services.
1. Shipping
Q: How long does shipping take?
A: Standard shipping usually takes 7-10 business days, depending on your location.
Q: How much does shipping cost?
A: We charge standard rates for all shipping, but express shipping is available at an additional fee. Orders over R2000 automatically qualify for free express shipping.
Q: Do you provide tracking for shipments?
A: Yes, we’ll send you a tracking link as soon as your order is dispatched so you can follow its journey.
Q: Can I change my shipping address after placing an order?
A: If your order hasn’t been dispatched yet, contact us immediately at info@duckapparel.co.za, and we’ll do our best to update your shipping address.
2. Returns and Exchanges
Q: How do I return or exchange an item?
A: For returns you can email us at info@duckapparel.co.za, and we’ll guide you through the return process. For exchanges you can use this link to log an exchange - Exchange Centre
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-7 business days after we receive the returned item.
Q: Are there any additional costs for returns?
A: Exchanges are free. You may return the item using your own courier at your own cost, or we can arrange a collection for an additional fee.
Refunds are subject to standard shipping charges as outlined in our Refund Policy page - Refund Policy
4. Product Specifics
Q: What makes Duck Down outerwear unique?
A: Our outerwear is water-resistant, wind-resistant, RDS-approved, handcrafted, and features removable hoods. It’s lightweight and packable into a bag for convenience.
Q: Are your rain jackets 100% waterproof?
A: Yes! Our Raincoats are waterproof up to 5000mm and wind resistant, making them ideal for light to moderate rain. They also feature a flattering adjustable fit, breathable vents, and practical pockets for everyday comfort.
Q: What are the features of your summer wear?
A: Our summer wear is made from breathable, wrinkle-proof materials with a flattering longline cut. Key features include a cinchable waist and hood, zipped pockets, and silky soft lining.
Q: What materials are used in your products?
A: We always aim to use fabrics that are a premium quality, fit for purpose and will stand the test of time. We use a range of different fabrics for our products, so please look on the individual product pages for more details.
5. Why Duck Apparel?
Q: What sets Duck Apparel apart?
A: We combine fashionable designs with durable, high-quality materials. Our products are built to last and designed for both style and practicality.
Q: Are your products ethically made?
A: Yes, our Duck Down outerwear is RDS-approved, ensuring ethical and sustainable sourcing.
Q: Do you support local businesses?
A: Absolutely! Duck Apparel is locally owned and operated, proudly supporting South African craftsmanship.
6. Sizing & Fit
Q: How do I know which size will be best?
A: We have size guides on all the product pages to help you choose the best size & give you an indication if the items are a slim or relaxed fit. Please note all the measurements provided are of the garments (no body measurements).
7. Vouchers
Q: Can I use my First-Time Buyer Voucher on sale items?
A: Our welcome voucher is valid on full-priced items only and cannot be combined with other promotions, discounts, or sale items.
For further assistance, feel free to contact us at info@duckapparel.co.za.
