Frequently Asked Questions (FAQ)
Welcome to Duck Apparel’s FAQ page! Here, you’ll find answers to some of the most common questions about our products, policies, and services.
1. Shipping
Q: How long does shipping take?
A: Standard shipping usually takes 7-10 business days, depending on your location.
Q: How much does shipping cost?
A: We charge standard rates for all shipping, but express shipping is available at an additional fee unless our banners/promotions mention otherwise (Please check our homepage/cart for the latest shipping promotions)
Q: Do you provide tracking for shipments?
A: Yes, we’ll send you a tracking link as soon as your order is dispatched so you can follow its journey.
Q: Can I change my shipping address after placing an order?
A: If your order hasn’t been dispatched yet, contact us immediately at info@duckapparel.co.za, and we’ll do our best to update your shipping address.
2. Returns and Exchanges
Q: How do I return or exchange an item?
A: For returns you can email us at info@duckapparel.co.za, and we’ll guide you through the return process. For exchanges you can use this link to log an exchange - Exchange Centre
Q: How long does it take to process a refund?
A: Refunds are typically processed within 7 - 10 business days after we receive the returned item.
Q: Are there any additional costs for returns?
A: Exchanges are free, however, you will need to pay R150 for the new item to be shipped to you. You can return the original item using your own courier at your own cost, or we can arrange a collection for an additional fee.
Returns are free as well, you will need to return the original item using your own courier at your own cost, or we can arrange a collection for an additional fee.
Refunds are subject to standard shipping charges as outlined in our Refund Policy page - Refund Policy
4. Product Specifics
Q: What makes Duck Down outerwear unique?
A: Our outerwear is water-resistant, wind-resistant, RDS-approved, handcrafted, and features removable hoods. It’s lightweight and packable into a bag for convenience.
Q: Are your rain jackets waterproof?
A: Yes! Our Raincoats are waterproof up to 5000mm and wind resistant, making them ideal for light to moderate rain. They also feature a flattering adjustable fit, breathable vents, and practical pockets for everyday comfort.
Q: What are the features of your summer wear?
A: Our summer wear is made from breathable, wrinkle-proof materials with a flattering longline cut. Key features include a cinchable waist and hood, zipped pockets, and silky soft lining.
Q: What materials are used in your products?
A: We always aim to use fabrics that are a premium quality, fit for purpose and will stand the test of time. We use a range of different fabrics for our products, so please look on the individual product pages for more details.
5. Why Duck Apparel?
Q: What sets Duck Apparel apart?
A: We combine fashionable designs with durable, high-quality materials. Our products are built to last and designed for both style and practicality.
Q: Are your products ethically made?
A: Yes, our Duck Down outerwear is RDS-approved, ensuring ethical and sustainable sourcing.
Q: Do you support local businesses?
A: Absolutely! Duck Apparel is locally owned and operated, proudly supporting South African craftsmanship.
6. Sizing & Fit
Q: How do I know which size will be best?
A: We have size guides and an online sizing tool on all product pages to help you choose the best size. These also provide an indication of whether the item has a slim or relaxed fit. Please note that the garment measurements should be matched against your own measurements when choosing a size. The body measurements shown are provided as a reference, based on feedback and sizing information from other customers.
7. Vouchers
Q: Can I use my First-Time Buyer Voucher on sale items?
A: Our welcome voucher is valid on full-priced items only and cannot be combined with other promotions, discounts, or sale items.
For further assistance, feel free to contact us at info@duckapparel.co.za.
