Black Friday FAQs, your questions answered
Sale dates
When does the sale start?

VIP early access runs 18 and 19 Nov for our newsletter subscribers. The sale opens to everyone on 20 Nov (00:00) and ends 30 Nov (23:59). Set your alarm!

When is Cyber Monday?

Cyber Monday falls on 30 Nov this year, the final day of the sale.

VIP early access
What is VIP early access?

On 18 and 19 Nov, our newsletter subscribers get 50% off sitewide with an exclusive code, two days before the sale opens to everyone. It's for two days only.

How do I get the VIP code?

Sign up to our newsletter before 18 Nov and your code will land in your inbox before early access opens.

Daily deals
What are daily deals?

Daily deals run every day from 21 to 30 Nov, on top of 40% off sitewide. Expect extra discounts, free gifts, bundles, store vouchers and more. Once a deal is gone, it's gone.

When does each deal drop?

A new deal is revealed at 6am every morning.

Will I know the daily deal in advance?

No, each deal is revealed at 6am on the day. Sign up below and we'll let you know the moment it lands.

Codes & discounts
How big are the discounts?

Our biggest sale of the year! VIPs get 50% off sitewide on 18 and 19 Nov. From 20 to 30 Nov, it's 40% off everything sitewide, with daily deals on top.

Is everything on sale?

Everything except gift cards.

Are new arrivals and pre-orders included?

Yes, sitewide discounts apply to new arrivals and eligible pre-orders too.

Do I need a code?

Only for VIP early access on 18 and 19 Nov. From 20 Nov, no code needed, discounts apply automatically at checkout.

Can I use other discount codes?

Other promo codes won't apply during Black Friday. Gift cards work as usual.

I ordered just before the sale. Can I get the sale price?

Unfortunately we're not able to refund the difference on orders placed before the sale started. Sale prices only apply to orders placed during the sale.

Payment options
What payment options do you offer?

South African customers can pay with PayFast, Stitch, Apple Pay and PayJustNow.

Can I buy now and pay later?

Yes. PayJustNow is available at checkout, so you can spread the cost of your order.

Sold outs
Will things sell out? Will you restock?

Popular items go fast with no restocks. Adding to cart doesn't reserve items, checkout to secure yours.

Sizing
How do I find my size?

Check the size guide on each product page. The tips at the top of each size chart tell you how the style runs. Need more help? Email us at info@duckapparel.co.za before ordering and we'll help you choose.

Delivery
Where do you deliver?

We ship across South Africa. The price you see at checkout is the price you pay, with nothing extra owed at your door. Our treat.

How long will delivery take?

Domestic: up to 10 business days. We're packing orders as fast as possible, thank you for your patience.

Will it arrive before Christmas?

Order by 8 - 10 Dec for delivery before Christmas.

Will I get tracking?

Yes. Tracking links are emailed once your order ships, and sent via WhatsApp if you've signed up for WhatsApp updates.

Can I combine two orders to save on shipping?

Orders process quickly during Black Friday, so we can't combine separate orders or refund shipping after checkout. Make sure everything is in one cart before you pay.

Can I change or cancel my order?

Orders process quickly, so changes aren't guaranteed. Double-check details before paying. Need urgent help? Email us ASAP at info@duckapparel.co.za.

Returns & exchanges
Can I return or exchange a Black Friday purchase?

Items purchased during our Black Friday sale are not eligible for voluntary change-of-mind refunds or exchanges, except where a statutory cancellation right applies.

For eligible online purchases, you may cancel within seven days of receiving the goods, in accordance with section 44 of the Electronic Communications and Transactions Act 25 of 2002. The direct cost of returning the goods will be payable by the customer.

Once the statutory cancellation period has passed, we're unable to offer voluntary change-of-mind refunds or exchanges on Black Friday sale items.

What if my item is faulty?

We want you to be happy with your Duck Apparel purchase! If your item arrives defective, unsafe, damaged or not as described, please contact our team at info@duckapparel.co.za so we can help you with the next steps. Please include your order number, a description of the issue and clear photos where applicable. Our team will assess your enquiry and advise on the appropriate next steps.

What if I order the wrong size?

We want you to find your perfect fit! As Black Friday purchases are generally not eligible for voluntary change-of-mind refunds or exchanges after the statutory cancellation period, we recommend checking the size guide on each product page before placing your order.

Free gifts & gift wrap
How do free gifts and mystery gifts work?

Some daily deals come with a free gift or a mystery gift. Gifts are picked at random and added to your order automatically while stocks last. You get what you get, and that's half the fun.

Can I choose or swap my free gift?

Free gifts are automatically selected while stocks last and cannot be swapped for another colour, returned, or exchanged for cash or store credit.

Do you offer gift wrap?

We don't offer wrapping, but our packaging is already gift-ready.

Still need help? Email us at info@duckapparel.co.za
or visit our general FAQs.