At Duck Apparel, we understand that Black Friday shopping can be an exciting yet overwhelming experience. To ensure a smooth and enjoyable shopping experience during this busy time, we have established the following Black Friday Policy.

Refunds or Exchanges

Refunds

In line with the Electronic Communications and Transactions (ECT) Act, you have the right to cancel your online order within 7 days of receiving it, for any reason.

Notify us in writing at info@duckapparel.co.za within the 7-day period.

After 7 days: Sale and promotional items may only be returned if they are damaged, defective, or incorrect.

Exchanges

Black Friday Sale items can be exchanged within 7 days of delivery unless defective please ensure they are unworn, unwashed, with all tags attached, and in their original packaging.

(return shipping at your cost for non-defective items)

Once your item passes our quality check, we’ll send your replacement. A ZAR 150 courier fee applies for the delivery of your replacement

Please reach out to our team at info@duckapparel.co.za for exchanges

Return Process
For detailed information on how to return an item, please consult our Returns Policy. This policy provides comprehensive guidelines on the steps to take for exchanges and the necessary conditions for items being returned.

We appreciate your understanding and cooperation as we strive to provide the best possible service during the Black Friday shopping season. Should you have any questions or require further assistance, please do not hesitate to reach out to our customer service team.

Sale Items

Sale items that are further discounted through daily deals, flash sales, or similar promotions are final sale and not eligible for exchanges or refunds unless the item is faulty. This policy ensures fair and transparent pricing during promotional periods.

Discount stacking

Only one (1) discount can apply to orders. During Black Friday, items are automatically discounted and therefore further discount codes will not be applicable to orders until the Black Friday sale ends.

Black Friday FAQ's

When does the sale start?
Our Black Friday deals go live on the 20th of November and run until the 1st of December. VIPs get early access sign up so you don’t miss out.

How big are the discounts?
Our best deals of the year sitewide savings, bundles, and limited offers.

Do I need a code?
Nope! Discounts apply automatically at checkout.

Will things sell out?
Yes. Popular styles go fast. Cart doesn’t guarantee stock checkout does.

Will you restock?
Some items won’t return. If you love it, grab it.

Can I stack other discount codes?
Sorry no stacking. BFCM is already the best pricing of the year.

Do you ship internationally?
Yes! We ship from South Africa and Australia. Costs and times show at checkout.

How long will delivery take?
We ship fast, but BFCM is busy. Delivery can take up to 10 business days.

What about returns?
Easy returns and exchanges. Our 7 day cooling off period applies as normal.

Wrong size?
No stress you can exchange. Check our Size Guide first to be safe & remember your size can sell out fast over this period.

Can I change/cancel my order?
Once placed, we move fast changes aren’t guaranteed as our support team will be working on many enquiries. Double-check details before checkout.

Will I get tracking?
Yes! You’ll get a link by email/SMS as soon as your order ships. For quick delivery updates, please contact the courier directly or track your order online.

Do you offer gift wrap?
No - but our packaging is already gift-worthy.

Cyber Monday too?
Absolutely. New deals + last-chance offers.

Are gift cards on sale?
No, but you can buy and use them during BFCM.

Is everything discounted?
Absolutely!

Need more help?
Message us anytime at info@duckapparel.co.za

Designed By Her

This Women's Month, Duck Apparel is searching for one South African woman to leave her mark on our brand.

Whether you're an artist, illustrator, photographer, designer, maker or creative thinker, we're inviting you to submit an original design for the chance to become part of the Duck Apparel story.

The winning design will be transformed into a limited-edition Duck Apparel product in our Winter 2027 collection - bringing your creativity to life and into the wardrobes of women across South Africa.

Because it's not just designed for women.

It's Designed By Her.

Enter Now Download Templates

The Story of Her

Every woman has a story - one shaped by strength, resilience, growth, and the moments that make her who she is. We want to celebrate The Story of Her.

Through Designed by Her, we invite women to draw inspiration from their own experiences and transform them into designs that tell a story, spark connection, and inspire others.

Because behind every design is a woman, and behind every woman is a story worth sharing.

No formal qualifications or industry experience are required.

We welcome submissions from:

Artists
Illustrators
Graphic Designers
Textile & Surface Pattern Designers
Photographers
Digital Creators
Fine Artists
Mixed Media Artists
Creative Thinkers & Visual Storytellers

Enter Now

Your design. Worn across South Africa.

Turn your creativity into something real.

National exposure

The winning design will be transformed into a limited-edition Duck Apparel product and worn by women across South Africa. The winner will also get a R20 000 Duck Apparel wardrobe.

Official Collaborator

The winner will become an official Duck Apparel collaborator, working alongside our team to bring her vision to life as part of our Winter 2027 collection.

Tell your story

As part of the collaboration, the winner will be featured across Duck Apparel's marketing channels, sharing her creative journey, inspiration and process with our community.

FAQ's

Key Dates

- Entries are open from 1 August 2026.

- Entries close at 23:59 SAST on 14th August 2026.

- Finalists announced on the 20th of August 2026

- Public Voting will happen from the 20th of August until the 27th of August.

- The winner will be announced on the 31st of August.

When does voting happen?

The Duck Apparel panel will vote for the 5 finalists between the 14th-19th of August 2026.

Public Voting on the 5 finalists will happen from the 20th of August until the 27th of August.

When does public voting open?

Public Voting on the 5 finalists will happen from the 20th of August until the 27th of August.

Duck will also pick one public voter to win a R5000 Duck voucher.

When will the winner be announced?

The winner will be announced on 31 August 2026 and contacted directly using the details provided in their application.

Who can enter?

Entires are open to women aged 18 years and older. Entrants must be citizens or permanent residents of South Africa.

How will the winner be selected?

The winning entrant will be chosen by the Duck Apparel judging panel & public voting. Entries will be evaluated on creativity, originality, storytelling and commercial potential.

Can I submit more than one entry?

Yes. Multiple submissions are welcome, provided each entry is original and submitted separately.

What file formats do you accept?

Please submit high resolution files like: .AI, .PSD or PDF.

Can I submit artwork that has been shared on social media before?

Yes, provided the work is your original creation and you own the rights to it.

Can I collaborate with someone else on my submission?

No. Entries must be submitted by an individual entrant and represent their own original creative work.

Can I use AI tools?

All submissions must be the entrant's original work. The use of generative AI tools (including, but not limited to, ChatGPT, Midjourney, DALL·E, Adobe Firefly, Stable Diffusion or similar AI image-generation platforms) to create, generate or substantially modify artwork is not permitted. Entries found to contain AI-generated content will be disqualified.

By submitting an entry, you confirm that the work is your own original creation and that you own all rights to the content submitted.

Contact

Questions about the campaign?

Email: inga@duckapparel.co.za

Terms & Conditions

Full campaign Terms & Conditions apply and can be viewed here:

View Full Terms & Conditions →