Special Returns Policy

At Duck Apparel, we understand that sometimes things don’t go quite as planned. While we do not offer general returns , we may accept returns under specific conditions. These are considered Special Returns.


What Qualifies as a Special Return?

To be eligible for a Special Return, all of the following conditions must be met:

  1. The item has not been worn or washed

  2. The return request is made within 30 days from the date of delivery

  3. The item is still in its original product packaging with all tags attached


Accepted Special Return Reasons

We will only accept a return if:

  1. You received the wrong item

  2. Your order arrived damaged

 

If your situation meets the above criteria, please contact us at info@duckapparel.co.za with your order number, a brief explanation, and photos if applicable.


Important 

  1. Items that do not meet all three conditions will not be accepted.

  2. Return shipping instructions will be provided once your case is reviewed and approved.

  3. Approved returns may be refunded

 

Thank you for supporting our business, every purchase helps us grow.